Provider Portal Help
Support Contact Details
If you are experiencing any problems with the WorkSafeBC Provider Portal, or have questions about how to use the portal
that are not sufficiently answered by the training materials below, please contact the Provider Portal Support Desk. The Provider
Portal Support Desk is operated by Telus Health Solutions and can be reached in the following ways:
Release Notes
Overview of changes to the Provider Portal:
- Release Notes for Provider Portal v2.3 - Nov 17, 2012
- Release Notes v23.pdf
User Guides
The following reference material and user guides have been assembled to help you with usage of the Provider Portal:
- Provider Quick Reference Guide
- WorkSafeBC Provider Quick Reference Guide.pdf
- General Features
- WorkSafeBC Provider Portal User Guide - General.pdf
- Access to Invoice and Payment Information
- WorkSafeBC Provider Portal User Guide - Access to Payment and Invoice.pdf
- Reporting
- WorkSafeBC Provider Portal User Guide - Reporting.pdf
- Invoicing
- WorkSafeBC Provider Portal User Guide - Invoicing.pdf
- Referrals and Cases
- WorkSafeBC Provider Portal User Guide - Referrals and Cases.pdf
Bulletins
Documents in this section are intended to clarify the intended use of particular aspects of the Provider Portal. Please review these documents carefully.
- Scheduling Best Practices
- WorkSafeBC Provider Portal - Best Practices - Scheduling.pdf
- Business Process Guide
- WorkSafeBC Provider Portal - Business Process Guide - May 24 2012.pdf
Training Videos
Visual documentation of Provider Portal functionality is available below.
- Module 1: Portal Overview
Topics covered:
- Logging In with BCeID
- What you can see and do in the WorkSafeBC Provider Portal
- Understanding the Portal environment
- Module 2: Referrals
Topics covered:
- Understanding the Referral Life Cycle
- Referral Business Processes
- Related processes
- Module 3: Cases
Topics covered:
- Understanding the Cases Life Cycle
- Case Business Processes
- Related processes
- Module 4: Reporting
Topics covered:
- Understanding when you can submit Reports in the Portal
- Reporting Business Processes
- Module 5: Invoicing
Topics covered:
- Understanding when you can submit invoices in the Portal
- The Invoicing Life Cycle
- Invoicing Business Processes
- Module 6: Payments
Topics covered:
- Using Invoice and Payment Search Functions
- Search Parameters
- Understanding Search Results
- Viewing Line Item Details